Questions & Answers
Q :
I am having trouble returning an item to Chewy.
A :
If you are having trouble returning an item, call Customer Service and ask them to assist you. My understanding for returns is any item can be returned, even if it has been used you may return it within 1 year of original purchase. Their Custom Service is available 24 hours, 7 days a week. So, if you work odd hours you don't to wait until Customer Service is available.
by Craig.Bishop - October 02, 2021
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Q :
why don't you listen to all the reveiws that say your shipperr is bad
A :
Because they make it a point to lie and deceive their customers... I will NEVER use them again!
by Katie210 - April 25, 2020
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Q :
Do you ship to Canada
A :
Ever thought of reading the FAQ posted on EVERY SINGLE COMPANIES WEBSITE to answer your own questions? Companies post these FAQ's for a reason. Too bad people are too lazy to read them. Then you scream at the reps you speak to due to your own stupidity levels in NOT READING A COMPANIES POLICIES. FYI it is a CONSUMERS RESPONSIBILITY to read those policies as the company already knows their own policies. FYI shipping from the USA to Canada cost customs fees and taxes which are NOT refundable and if you chose to return an item you will will incur these fees again and YOU are responsible for paying for them not the company you do business with. International shipping also requires proper documentation to get packages through customs. Not every USA company has the man power to deal with this enormous amount of work nor do they wish to deal with the headaches involved with shipping outside of the USA. How so many of you Canadians do not know this information is mind boggling.
by Morales407 - April 23, 2020
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Q :
Why in your TV ads do you advertise Free Shipping but on your Website it says Free Shipping OVER $49???
A :
Because they have free shipping over $49. It is FREE OVER $49.
by Paula807 - December 29, 2022
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Q :
Do you deliver to Canada?
A :
No
by Byron737 - July 17, 2017
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Q :
Are your prices in canadian? I am looking to order my pacifica ancana from you
A :
Yes I will provide also in pacifica acana but I can take some times to move there.
by Walter.Hopkins - December 08, 2018
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Q :
Hey There, I have a 12 year old cat that is currently eating IAMS. He is constantly throwing up all over the house. I was telling my dentist about it and she said she had a cat that did the same thing until she switched him to your brand. She said she used "Canin" - but I see several kinds. Can you help recommend one?
A :
The best and only advice here should be to ASK YOUR VET THIS QUESTION! I would not include others' opinions.
by Sergio F. - December 29, 2022
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If you're going to use dry food, it should be GRAIN FREE. I recommend Nature's Variety Chicken or Wellness CORE Original, they're the highest protein %. However, you really should be feeding your cat mostly wet food, that is also Grain Free. If you can't do mostly then at least 25-30%. Good Luck
by Zoe540 - September 05, 2015
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Q :
Hi. Has anyone had any problems with Chewy.com not refunding your money to your credit card?
A :
They've always refundedmine. They suck on customer service
by Dustin W. - November 08, 2019
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Yes its been nine business days and I have not yet received my refund still waiting!
by Ana666 - August 14, 2019
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I have been a Chewy customer for about 6 years. I have never dealt with a company that has better customer service than Chewy. They are outstanding and really care about a customer's happiness. I even received a refund one time that I did not ask for. A customer service representative saw a negative review that I left on the site about a product, and I later received an e-mail letting me know I would be getting a refund. I was amazed, still am.
by Mattie68 - July 09, 2019
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Q :
Is the food that is sold far before the actual expiration date?
A :
Yes! I have never had an issue with it not being here long before the expiration date.
by Joshua.Burke - March 29, 2022
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I can only speak to my experience, but the food we received were always well before the expiration date. We got canned cat food through subscription service.
by Clarence - September 14, 2020
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No, the food sold is within the expiration date. The prices are far higher than at many pet food stores, so buying online at PetFoodDirect will be expensive.
by Joann K. - April 17, 2015
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